An injured person’s ability to complain about or report a clinic effectively will usually be limited, despite the potential side-effects of the treatments they offer, mainly due to lack of regulation of the industry. With laser treatments, for example, pulses of laser light burn and remove layers of skin, and stimulate the production of collagen and elastin, causing new skin to grow. Such procedures at clinics are complicated and invasive, with the ability to cause significant harm, and for this reason, prospective customers should make every effort to investigate and verify their treatment provider’s credentials prior to booking a one-off treatment or course of sessions.
Problems may result from errors made by technicians or therapists at clinics due to lack of training, inexperience, inattention, or simply poor technique. Whatever the reason, the damage that intense laser heat can do to the skin can be deep and lasting. Burn wounds in sensitive areas, such as the legs, stomach, breasts, or arms can be both extremely painful and emotionally traumatic to deal with. The chances of a problem occurring are heightened by the fact that laser treatment patients will often require 10 sessions, or in some cases double that, to achieve their desired results.
Both laser and beauty treatment clinics will sometimes be reluctant to acknowledge responsibility for the harm that has been caused by a botched treatment. Complaining about a clinic’s services to its management is a possible option, but very often a clinic will offer no form of recompense to an injured client, or else will offer a discount on future treatments. When the damage done to the skin and appearance is significant and lasting however, this will not seem to be a satisfactory response, and the next step for the injured party will then be to seek a legal opinion on their case.
Beauty and laser clinics are legally obliged to hold public liability insurance to cover them in the event of treatments going wrong, and clients getting injured. If a complaint made to a clinic does not meet with a satisfactory response, there is no effective way of reporting the clinic to any outside authority, and therefore the only remaining option will be to take legal action. Our firm specialises in beauty and laser treatment injury claims, and our sympathetic, female solicitors can advise you for free about how you can go about claiming compensation from a clinic.