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Client Burnt By IPL Laser Hair Removal Treatment
Case Study - Laser Burns Beauty Salon Customer
Ms T was visiting her local beauty salon for an IPL laser hair removal treatment on her chin and cheeks. During the procedure, Ms T felt that the laser was hotter than she remembered from previous appointments, and mentioned this to the operator. Her face was red with small heat bumps appearing following the treatment, and the salon gave her cooling cream to take home, with assurances that her skin would clear up within hours. When Ms T got home and looked in the mirror, she saw that her cheeks and chin had both swollen up, and that skin was peeling off. The following day her face was blistered and painful. Though her condition did clear up, Ms T was forced to take 2 weeks off work before she felt normal looking enough to face her colleagues.
Our Legal Advice
Ms T was obviously distressed by her experience, and frustrated by the fact that the beauty salon in question refused to apologise or admit responsibility. We represented Ms T in a claim for compensation against the salon. We wrote to their insurers stating that the laser’s frequency and pulse duration must have been set to high on the day in question for it to have caused such serious damage to Ms T’s face. On investigation it emerged that the laser had been recently serviced, and this had altered its normal settings. The salon had therefore breached the duty of care it owed Ms T, by failing to carry out her laser hair removal treatment in a reasonably competent manner. Liability was accepted by the salon’s insurers, and Ms T received £2,750 in compensation for her injuries.
You can meet our team of beauty treatment lawyers at Meet The Team or read more about this subject at Laser Hair Removal Injuries.
>> Read More About Claiming Compensation For Laser & IPL Treatment Injuries